// key reporting area (KRA)

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bill-pic

An easy way to measure if your customers love you in 21 minutes – use the Net Promoter Score (NPS). And it’s FREE.

This is a simple and quick tool to gauge whether your customers love you or not.  You get tremendous bang-for-your-buck implementing the NPS (Net Promoter Score) customer loyalty metric. It can be put in place in under an hour and take little time each week or month to compile the results – for tremendous intelligence. [...]

3 sides to every story - CYA rule

The 3 sides to every story, and how to deal with it.

The three sides are: his, hers and the truth. Now let’s put this into the context of a growing small business. His side is your team member, her side is the customer and the truth is somewhere in between the two. Unless your team member has followed our recommendation below, the tricky problem arises when [...]

Abba

Knowing me. Knowing you. An introduction to DiSC®.

A poignant line from that classic ABBA hit song of the same name. Before I left Australia in 2007 (to find, buy into and grow a small UK I.T. company, fast) I asked for some feedback from my fellow business partners and the General Manager we had put in place a few years earlier, to [...]

Worker Bee pic

Boost productivity and stress less – introducing the Worker Bee Habits.

Since 2006 I have been using something I’ve coined as the ‘Worker Bee Habits’.  The analogy allows me to explain to everyone – from individual contributors, to managers and owners / entrepreneurs – that these habits are something everyone in the company can adopt. It’s not something that only individual contributors, or even just “senior [...]

hr-setting-culture

Too important for HR – YOU need to set and drive your company culture. The why.

This is one of the foundations you must invest in if you want to grow your small business fast, and with as little growing pains as possible. Sounds woolly – and being a High D I initially rejected it (there are tasks to be done people, so, why aren’t you doing them?) But the empirical [...]

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