// key reporting area (KRA)


This category contains 6 posts
Using QA to grow a small business

The value of QA – a Quality Assurance verb and habit.

QA (Quality Assurance) is a simple step and habit your small business can form and use to improve the quality of its outputs, with little effort and time. Especially if your business is professional services, ensuing important emails and documents are ‘QAd’ or simply read by someone else before they are sent out is one [...]

Should an small business entrepreneur do an MBA

Why an entrepreneur is better taking a year off and lying on a beach than investing in an MBA.

Ahhhh, this old chestnut (I just know I am going to get flamed for this one!) I have close to 10 friends who have completed MBAs.  They are all very bright, driven and successful people.  But I noticed none are entrepreneurs. In 2010 a professor at London Business School mentioned to me only around 2% [...]

Reducing admin time in a small business

The first thing most people do when starting work each day, and why you should cap it.

Ask 7 people what the first thing they do when they start work in a morning? Nearly everyone will say – “clear email”. So, go with reality. If that is what you feel compelled to do, don’t fight it – recognise it. When planning your day using the Worker Bee Habits, put in a 30 [...]

Worker Bee pic

Boost productivity and stress less – introducing the Worker Bee Habits.

Since 2006 I have been using something I’ve coined as the ‘Worker Bee Habits’.  The analogy allows me to explain to everyone – from individual contributors, to managers and owners / entrepreneurs – that these habits are something everyone in the company can adopt. It’s not something that only individual contributors, or even just “senior [...]

Ivy Lee public relations

The secret to guaranteed success.

This secret was imparted by Ivy Lee, the person credited with ‘inventing’ Public Relations (PR).  Napoleon Hill, the author of best-selling book ‘Think and Grow Rich’ used to recount the story of Lee’s amazing little secret revealed to Charles Schwab during the 1920s. According to Hill’s version of the story, Charles Schwab – who was [...]

Leadership when growing a small business

The best resource to develop your team, and yourself as a manager. And it’s FREE.

In my 10+ years managing people in small businesses this is by far the best resource to develop yourself and your team of managers and supervisors.  I have not come across a resource anywhere near as comprehensive or as valuable as this.  And it’s free. Check out Manager Tools. Bookmark the site and set up [...]

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