// key reporting area (KRA)

Customer satisfaction

This tag is associated with 2 posts
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An easy way to measure if your customers love you in 21 minutes – use the Net Promoter Score (NPS). And it’s FREE.

This is a simple and quick tool to gauge whether your customers love you or not.  You get tremendous bang-for-your-buck implementing the NPS (Net Promoter Score) customer loyalty metric. It can be put in place in under an hour and take little time each week or month to compile the results – for tremendous intelligence. [...]

3 sides to every story - CYA rule

The 3 sides to every story, and how to deal with it.

The three sides are: his, hers and the truth. Now let’s put this into the context of a growing small business. His side is your team member, her side is the customer and the truth is somewhere in between the two. Unless your team member has followed our recommendation below, the tricky problem arises when [...]

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