// key reporting area (KRA)


This tag is associated with 5 posts

The best way to structure your information (folders and files) electronically.

A common thing I see as small businesses grow is the handling of their information is all over the place like a mad persons’ breakfast. Getting a good structure and policy in place early-on is another small thing that really helps your business grow. You need structure and a policy around how you store information, [...]

Meetings in a small business

Get your small business into a meeting rhythm.

When small businesses are growing, especially undergoing fast growth, communication is critical. As I like to say – “communication is the key to any relationship.” And as people are the hardest and most valuable thing in small business, effective relationships are crucial.  To have better relationships, regular and personal communication is needed. Early-on in your [...]

Falling off the treadmill moment

Top tip to create an Operations Manual if you’re a High I.

It took my “falling off a treadmill” moment to really understand some people I worked with – staff as well as business partners. There wasn’t anything wrong with them, they were just different. And you need a variety of behavioural types in a business and team. High Is have a known weakness on follow-through and [...]

Small business employee appraisal system

A simple and effective employee performance and appraisal system for small business.

Annual performance reviews and on-going appraisals are usually reserved for medium and large businesses. A small business owner or manager justifies not doing these because “margins are tight, we never have enough time as it is to get everything done and besides, people won’t take it seriously.” Often the truth is more they don’t know [...]

Small business organisation chart

Create your org chart before you hire your sixth team member.

As your baby grows up it will need more structure. Systems, processes, routine and structure will set you free, not confine you.  If you are serious about growing your business the sooner you have these in place and working smoothly, the sooner you can move out from working IN the business, to working ON it [...]

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