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Training

The value of QA – a Quality Assurance verb and habit.

Using QA to grow a small businessQA (Quality Assurance) is a simple step and habit your small business can form and use to improve the quality of its outputs, with little effort and time. Especially if your business is professional services, ensuing important emails and documents are ‘QAd’ or simply read by someone else before they are sent out is one simple to improve quality in your business.

During QA the QAer reads through the words and looks for typo’s, grammatical errors and factual errors – especially if the work is financial, say a complex spreadsheet. Choose a QAer that needs to be across the information anyway. So instead of them reading the material on a cc, they will have already read it and not need to read it again.

That’s it. Pretty easy. The team needs to think “is this email/document really important? If so I had better get someone to QA it.”

Be sure to turn Track Changes on in Word or your document program.

How a small business owner / manager can implement a QA habit:

  1. Add a policy to your Operations Manual
  2. Email the team about the new policy, even run a session on this in your weekly team meeting
  3. Lead by example – start asking team members to QA your important words and documents before release

P.S. As always, feel free to use words from this post or link to it from your Operations Manual.

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